Frequently Asked Questions

Answered by Matt Miller, Paso Robles Ironworks

I need long curtain rods, will they sag?

Good question, probably the most asked. It depends on how much the curtains weigh and how long the rods are. We are always happy to provide specific answers for your situation, simply provide us the curtain weight and length of the rod so we may bench test the rod and advise you on the amount of deflection. We understand that it is most convenient to set up your rods without additional mounting brackets which can interfere with the curtain draw, but proper support is very important, so we carry a full range of solutions including c-rings and bypass hardware for almost every situation. Your challenging applications, our specialty. 805-441-0834

Do you make Curtain rods for bay windows?

Yes, Please see our new How to measure Bay Windows for Curtain Rods and Bay Window Quick Quote page

I want a rod with end mounts or end caps, how do I order it, and how much is it?

No problem, you can price and order that with just a few clicks, please see our new How to measure your windows for curtain rods and Curtain Rod Quick Quote pages.

Do you make double rods?

Yes, please see our new How to measure for Double Curtain Rods and Double Rod Quick Quote pages to price and buy double rods with just a few clicks.

My windows are close to the corner, do you make corner rods?

Yes, please see our new How to measure Corner Windows for Curtain Rods and Corner Rod Quick Quote page to price and buy corner curtain rods. 

 

I am not sure I got my order correct or complete, should I submit it?

Yes, don't worry. If you note any questions, special instructions, or additions in the comment section at checkout, it will allow us to input your data and email you back a copy for editing. When you post a question in the special instructions field, we will allow you to confirm your order prior to cutting your rods or charging your credit card.

How many rings do I need?

For flat panels, most designers use one ring spaced every four inches of curtain fabric. This provides a nice finished look. Measure the curtain width and divide by four. For pleated drapes, count the pleats and add one ring for each end. If you are having your drapes custom made with pleats, ask your seamstress how many rings you will need.

You sell eyelet rings and rings with clips, what is the difference?

Eyelet rings are designed to be sewn on or used with standard drapery pins. These are by far the most popular with designers as they hold more securely and give you a more finished look. Rings with clips are good for very light or temporary drapes that get changed often, like shower curtains.

Rings will give you the classic iron look that will stand the test of time as many fashion trends like grommets come and go. You will save money and find a much larger selection of drapes available for use with rings.

Where can I purchase good quality Draperies?

We've had great results with the products and services of village drapes at www.villagedrapes.com

My drapes have grommets, will your rods work with grommets?

Yes,  most grommets are 1 1/2" or larger, and will work great with our 1 1/4" rods or our 7/8" rods. Keep in mind that low quality, thin, light, or sharp grommets can scar your curtain rods and are not recommended by any manufacturer. Select only heavy, smooth, high quality grommets, and remember that grommets make it more difficult to launder drapes and will need replacement with any curtain change.

A major issue with the grommet fashion trend is that on a long span or one way draw, they leave you no way to bypass the brackets, and will not work with any rod in this case. Rings can be used with bypass hardware to allow your drapes to slide where you want them, and will last forever as draperies come and go. 

What is your turn around time? 

Very quick! We try to stock every item shown on the web site, and ship most curtain rod orders within a few days. Custom made parts and custom plate cutting like t-straps and hinges may take a few weeks.

How much is shipping?

We charge only 20.00 for one curtain rod, and 10.00 for each additional curtain rod shipped anywhere in the lower 48 states. We cover the additional charges as a service to our customers. Bookmark our site to watch for our free shipping specials. Custom orders and hardware are quoted based on weight and size.

What is the longest curtain rod you can ship?

We can ship ANY length curtain rod in one piece for an additional cost. However, we will generally split longer curtain rods at the mounting points to allow for free shipping. We have developed a system that is invisible, strong, easy to assemble, and will allow you to build a high quality curtain rod without concern of sagging or poor performance.

Are joined curtain rods strong?  

Rest assured, we can easily guarantee that any of our joined curtain rods will be as strong and functional as a one piece curtain rod.

I have heard that Telescopic rods are garbage, do you sell Telescopic rods?

No, telescopic rods are made from very light gauge steel and we do not sell them. Our rods are high tensile strength one piece rods. When our rods are split for shipping, it is done so at a mounting point and joined together internally so there is never a bump for your curtains to hang up on.

I did not receive tracking info, can I call to check on the status of my order?

Yes, we understand that you are excited about receiving your hardware and welcome your calls. Although as your shipment leaves our warehouse, tracking info will automatically be sent from "UPS Quantum View" to the email address that you listed on your order form. These notices may be viewed as junk by some email servers so if you will please check your bulk mail and junk mail before calling, it will free us up to process your order more quickly.

Your photos appear to have rivets in place of the screws, how do I get that look?

Good question, we're glad you are concerned with the screws, as it's the details that make the job. Our photos depict the screw heads caulked with simple black latex caulking and a wet finger. It's a great professional touch for a hammered rivet look.

How do I bookmark your site? 

Depending on your browser and operating system this may vary. The best thing to do is look for the "bookmarks" menu at the top of your browser and then select "add bookmark".